FAQ

FAQs

Don’t see your question here? Send me an email and I would be happy to help you out.

How do I know which piece of jewellery to choose?

Typically, the one that draws you in first is the one that will do the best work for you. If you are going through something specific that you would like some crystal assistance with, please email me and I will gladly offer you further guidance.

How do I cleanse my crystal necklace and my mala beads?

The easiest way to cleanse your crystal necklace and mala beads is to smudge them with sage. You can also use sound to cleanse them - a set of tingshas or a singing bowl will work well. You can charge them in the light of a Full Moon after cleansing them to further enhance their healing benefits. If you are using your jewellery to assist in deep healing, or you wear your pieces daily, then please do cleanse them everyday. This will keep you and your jewellery energized and happy!

Where do your crystals and mala beads come from?

The crystals I select are sourced from local crystal shops in Calgary, as well as a beautiful supplier in Colorado. The sterling silver chains are all made in Italy. The rudraksha seeds are sourced directly from India. Every piece is handmade with love at my home in Calgary!

Do you do custom orders?

I'm happy to offer custom work. Please email me to start the conversation about your custom order and to get a quote.

How long will it take for my order to arrive?

For shipping within Canada, your package will arrive between 2-8 business days. For shipping to the US, please allow 5-12 business days. International orders will arrive between 2-4 weeks. If you would like your package sooner, please get in touch and we can arrange for expedited shipping!

I would love to see your jewellery in person! Where can I find them?

Please visit the contact page to see the lovely stockists that carry Earth Elements jewellery! Please note that the stockists carry select items only.

I live in Calgary and don't want to pay for shipping! Can I pick up my order?

At this time, pick up options are not available. Thanks for your understanding!

What is your return and repair policy on jewellery?

If you are not satisfied with your purchase, please get in touch and I will do my best to help resolve your situation. Exchanges are accepted within 2 weeks of purchase. If your crystal breaks (this is rare) typically it is for an energetic reason and means it has done its work for you. If this happens within 30 days of your purchase, I will gift you another necklace of your choice. If your chain breaks, please get in touch - chains can be replaced for a fee. If your mala breaks, it traditionally means that karma has broken and a cycle is complete - a very positive sign! Mala beads can be restrung for a $20 fee. Shipping is at the buyers expense. Please note that shipping costs cannot be refunded and that only Earth Elements malas can be restrung - not malas from any other company.

What is your refund policy for courses?

Courses are not available for refunds. A lot of love and energy goes into each course and it is often very sacred information that is being shared with you. I always ask that you please respect the information you are receiving and honor the exchange of energy that has taken place.

Is it possible to do a healing session if I am not located in Calgary?

Feng Shui consultations are available as a distance session. Please email me to inquire further about these sessions.

What currency is your pricing in?

All prices are in Canadian (CAD) dollars.

Do you have a wholesale program?

The wholesale program is currently being revamped and will return in July 2017. If you would like to have Earth Elements jewellery + sage in your boutique, studio or shop, please email me to receive the catalogue when it's released!

Do you offer gift cards?

You bet! You can purchase your e-gift card here. Gift cards can be used towards all jewellery, healing sessions and Reiki courses.