FAQ
FAQs
Don’t see your question here? Send me an email and I would be happy to help you out.
Can I pick up my order if I am local to Calgary?
Yes, you can! You are welcome to pick up your order from my home in NE Calgary. Please use the code LOCALPICKUP at checkout, and you won't be charged shipping on your purchase. I'll be in touch with my address and to arrange a time and date for pick up.
If you have a discount code that you would like to use as well, please email me, as my shop can only take one code at a time.
How long will it take for my order to arrive?
Your order will be prepared for shipping in 1-4 business days from the date of purchase.
Shipping within Calgary takes 1-2 business days. For shipping within Canada, your package will arrive in 2-7 business days. For shipping to the US, please allow 4-10 business days. International orders will arrive in 6-14 business days.
All packages are shipped with a tracking number. If you would like your package sooner, please get in touch with me to upgrade your shipping for an additional fee.
How do I know which piece of jewellery or which crystal to choose?
Typically, the one that draws you in first is the one that will do the best work for you. If you are going through something specific that you would like some crystal assistance with, please email me and I will gladly offer you further guidance.
How do I cleanse my crystal necklace and my mala beads?
The easiest way to cleanse your crystal necklace and mala beads is to smudge them with sage. You can also use sound to cleanse them - a set of tingshas or a singing bowl will work well. You can charge them in the light of a Full Moon or New Moon after cleansing them to further enhance their healing benefits. If you are using your jewellery to assist in deep healing, or you wear your pieces daily, then please do cleanse them everyday. This will keep you and your jewellery energized and happy!
Where do your crystals and mala beads come from?
The crystals I select are sourced from local crystal shops in Calgary, as well as a lovely supplier in Colorado. The sterling silver chains are all made in Italy. The rudraksha seeds and sandalwood beads are sourced directly from India. Every piece is handmade with love at my home in Calgary.
Do you do custom orders?
I'm happy to offer custom work. Please email me to start the conversation about your custom order and to get a quote.
Do you make men's pieces?
Yes! Please email me to inquire about custom men's pieces.
What is your return and repair policy on jewellery?
If you are not satisfied with your purchase, please get in touch and I will do my best to help resolve your situation. Exchanges are accepted within 2 weeks of purchase. If your crystal breaks (this is rare) typically it is for an energetic reason and means it has done its work for you. If this happens within 30 days of your purchase, I will gift you another necklace of your choice. If your chain breaks, please get in touch - chains can be replaced for a fee.
If your mala breaks, it traditionally means that a cycle is complete, and is considered a positive sign. Mala necklaces and bracelets can be restrung, if you desire. Often times people do feel a calling to select a new set of mala beads to align with new intentions when their mala breaks.
Mala beads can be restrung for a $25 fee. Bracelets can be restrung for a $10 fee. Shipping is at the buyers expense. If you are local to Calgary, you are welcome to drop off your mala beads or bracelets at my home to be restrung.
Please note that shipping costs cannot be refunded and that only Earth Elements malas can be restrung - not malas from any other company.
What is your refund policy for courses?
Courses are not available for refunds. A lot of love and energy goes into each course and it is often very sacred information that is being shared with you. I always ask that you please respect the information you are receiving and honor the exchange of energy that has taken place.
What method of payment do you accept?
I use Paypal as my method of payment. You do not need an account in order to make a purchase through Paypal. Please note that there are some countries that do not support Paypal. At this time, I am not able to offer alternative payment arrangements.
Do you do bridal party orders?
I do! I love working with brides and helping them choose pieces for the special people that will be a part of their wedding day. I have also crafted custom pieces for brides themselves. Please email me to get the conversation started on your bridal order.
What currency is your pricing in?
All prices are in Canadian (CAD) dollars.
Do you offer gift cards?
Yes! You can purchase your e-gift card here. Gift cards can be used towards all jewellery, Reiki infused crystals, sage bundles, healing sessions, and online courses.
Do you have a wholesale program?
Yes, I do! If you would like to apply to become a stockist, please email me, and I would be happy to chat further.
