FAQ
FAQs
Don’t see your question here? Send me an email and I would be happy to help you out.
Can I pick up my order if I am local to Calgary?
Yes, you can! You are welcome to pick up your order from my home in NE Calgary. Please use the code LOCALPICKUP at checkout, and you won't be charged shipping on your purchase. I'll be in touch with my address and to arrange a time and date for pick up.
If you have a discount code that you would like to use as well, please email me, as my shop can only take one code at a time.
Do you offer free shipping?
Yes! You can receive free shipping on orders of $175 or more - no code required.
On orders below $175, there is a flat rate shipping fee of $12 within Canada, $18 within the US, and $25 for international orders.
Where do you ship to?
Shipping for jewellery, crystals and sage bundles is available within Canada, the US, Australia and New Zealand.
How long will it take for my order to arrive?
Your order will be prepared for shipping in 1-4 business days from the date of purchase.
Shipping within Calgary takes 1-2 business days. For shipping within Canada, your package will arrive in 2-7 business days. For US orders, please allow 4-10 business days. International orders will arrive in 6-14 business days.
All packages are shipped via Canada Post with a tracking number. If you would like your package sooner, you are welcome to get in touch with me to upgrade your shipping for an additional fee.
Please note that US and international orders may be subject to customs fees. It is the responsibility of the customer to pay for any customs and duties fees.
How do I know which piece of jewellery or which crystal to choose?
Typically, the one that draws you in first is the one that will do the best work for you. If you are going through something specific that you would like some crystal assistance with, please email me and I will gladly offer you further guidance.
How do I care for my jewellery?
You can find some tips on how to physically and energetically care for your Earth Elements jewellery here.
Where do your crystals and mala beads come from?
The crystals, beads, and Italian sterling silver chains are sourced from local shops here in Calgary, and across Canada. Every piece is handmade with love at my home in Calgary.
Do you do custom orders?
I'm happy to offer custom work. Please email me to start the conversation about your custom order and to get a quote.
Do you make men's pieces?
Yes! Please email me to inquire about custom men's pieces.
What is your return and repair policy?
If you are not satisfied with your purchase, please get in touch and I will do my best to help resolve your situation. Exchanges are accepted on jewellery (with the exception of custom orders) within 30 days of your purchase. Please note that in order to qualify for an exchange, jewellery must be unworn and returned with its original packaging. Crystals and sage bundles are not available for returns or exchanges.
If you need a repair done on your jewellery, please reach out anytime. If your mala breaks, it traditionally means that a cycle is complete, and is considered a positive sign. Mala necklaces and bracelets can be restrung, if you desire. Often times people do feel a calling to select a new set of mala beads to align with new intentions when their mala breaks. Please reach out if you would like your mala beads or bracelets restrung. A fee will apply for all repairs / restringing.
What is your refund policy for courses and sessions?
Courses and sessions are not available for refunds. A lot of love and energy goes into these offerings and it is often very sacred information that is being shared with you. I always ask that you please respect the information you are receiving and honor the exchange of energy that has taken place.
What method of payment do you accept?
I use Paypal as my method of payment. E-transfer is also an option if you are located within Canada.
Do you do bridal party orders?
I do! I love working with brides and helping them choose pieces for the special people that will be a part of their wedding day. I have also crafted custom pieces for brides themselves. Please email me to get the conversation started on your bridal order.
What currency is your pricing in?
All prices are in Canadian (CAD) dollars.
Do you offer gift cards?
Yes! You can purchase your e-gift card here. Gift cards can be used towards all jewellery, Reiki infused crystals, sage bundles, healing sessions, and online courses.
Do you have a wholesale program?
Yes, I do! If you would like to apply to become a stockist, please email me, and I would be happy to chat further.
